Cost Recovery of our service under the Australian Consumer Law

Cost Recovery: Under Australian Consumer Law (ACL), consumers have the right to expect products and services to be free from defects and perform as promised. If defects in your solar installation are found to be due to the installer’s fault, you may be entitled to recover the costs associated with rectifying these defects. Our detailed reports provide the necessary documentation and evidence to support your claim.

Documentation and Evidence: Our expert reports detail all identified defects and provide comprehensive evidence of non-compliance with industry standards. This documentation is crucial for substantiating your claim against the installer. Our thorough approach ensures that every issue is meticulously recorded, helping you build a strong case.

Legal Framework: Under the ACL, consumers are entitled to remedies if a product or service fails to meet consumer guarantees. According to the Australian Competition & Consumer Commission (ACCC), consumers have the right to repair, replacement, or refund if goods fail to meet a guarantee. This includes the cost of rectifying any defects caused by the installer.

Expert Guidance: We can guide you through the process of claiming costs under the ACL. This includes advising on the necessary steps to take and the appropriate channels to pursue your claim. Our team is well-versed in consumer rights and can provide the support you need to navigate the legal landscape.

Installer Accountability: By providing a comprehensive and independent assessment of your solar system, we help ensure that installers are held accountable for any deficiencies in their work. This accountability promotes higher standards in the industry and ensures that your solar installation meets all regulatory and performance requirements.

Comprehensive Oversight: Our project management services include liaising with the installer to ensure that all defects are rectified properly. This oversight ensures that corrective actions are taken promptly and meet the necessary standards, further supporting your cost recovery efforts. According to Consumer Affairs Victoria, holding service providers accountable for defects and ensuring proper rectification is a critical step in maintaining consumer rights.

Disclaimer: While Newy Solar Co strives to provide accurate and detailed reports to support your claim for cost recovery under Australian Consumer Law, we cannot guarantee the outcome of any claim. The ability to recover costs associated with defect rectification depends on various factors, including the specific circumstances of the installation and the installer’s response. We recommend consulting with a legal professional for advice tailored to your situation. Our services aim to assist and support you through the process, but final responsibility for pursuing a claim rests with the consumer.

Before contacting Newy Solar Co. for project management services, consumers should make all reasonable attempts to resolve the defects directly with their original installer. This includes providing the installer with detailed descriptions of the issues and allowing them the opportunity to address and rectify the problems. If these efforts do not lead to satisfactory results, Newy Solar Co. can then step in to offer expert oversight and ensure that all defects are properly resolved, maintaining the highest standards of quality and performance for your solar system.